Refund policy

At Atelier Notiva, we take great pride in the quality of our products and the satisfaction of our customers. Due to the made-to-order or limited nature of many of our items, we do not accept returns or offer refunds, except in the case of a defect or incorrect item received.

If your order arrives damaged, defective, or significantly different from what was described, please contact us within 7 days of delivery at [your@email.com] with your order number and clear photos of the issue. Our team will review the matter promptly and, if eligible, offer a replacement or store credit.

Please note:

• We are not responsible for items lost or damaged during shipping.

• Return requests made beyond 7 days of delivery may not be accepted.

• We do not offer refunds for buyer’s remorse or incorrect sizing, so please read product descriptions carefully before purchasing.

By placing an order with us, you agree to this policy.